Privacy Notice

1. Scope of this Notice

This Notice applies to information collected or processed by National Unclaimed Property Recovery Service, commonly referred to as NUPRS, and its legal entity, Load Router, LLC, in connection with:

• the public website at nuprs.org and related public pages;
• secure upload pages used to collect client or claimant documents;
• email, telephone, mail, and other business communications;
• client intake, authorization review, claim-support, reconciliation, and account-management activity;
• vendor, business, legal, procurement, or due-diligence communications.

This Notice does not replace any signed engagement agreement, authorization document, confidentiality agreement, data handling agreement, or other written agreement between Load Router, LLC, doing business as National Unclaimed Property Recovery Service, and a claimant, client, business, or authorized representative.

2. Information We Collect

The information we collect depends on the relationship, the purpose of the communication, and the stage of the claim-support or verification process.

3. How We Collect Information

We may collect information directly from you, from your authorized representative, from business contacts, from documents you upload or provide, from communications with us, from public or official records, from state-administered unclaimed-property information where permitted, and from service providers that support our website, email, secure upload, document storage, security, and business operations.

4. How We Use Information

National Unclaimed Property Recovery Service, commonly referred to as NUPRS, uses information for legitimate business, service, verification, security, compliance, and recordkeeping purposes, including to:

• respond to inquiries and communicate with claimants, businesses, and authorized contacts;
• confirm identity, authority, business status, or representative capacity;
• prepare, support, submit, or follow up on authorized unclaimed-property recovery matters;
• collect and organize documents needed for claim-support and agency verification;
• prepare reconciliation reports, status summaries, and engagement records;
• operate secure upload pages and internal workflow systems;
• protect against unauthorized access, misuse, fraud, phishing, malware, and other security risks;
• maintain audit trails, activity records, and legal or compliance records;
• respond to legal, regulatory, agency, security, insurance, or dispute-related matters;
• send service-related text message reminders only when a client has provided SMS consent;
• improve website, communication, security, and operational processes.

5. Sensitive Information and Claim Documents

Some claim-support matters may require sensitive documents, such as identification documents, employee IDs, FEIN/EIN or tax-verification documents, Social Security number materials, probate records, proof-of-address records, or other agency-requested supporting documents. National Unclaimed Property Recovery Service limits the collection, use, and access to such information to authorized claim-support, verification, documentation, security, recordkeeping, and compliance purposes.

National Unclaimed Property Recovery Service separates ordinary operational records from sensitive claim-support documents. Operational systems are intended to maintain limited business and workflow records, such as contact information, authorization status, claim-support status, activity records, and related administrative details. Sensitive identity, tax-verification, probate, and government-ID supporting documents are handled as controlled documents in approved secure business storage rather than stored as ordinary database field values.

Sensitive supporting documents are not requested through ordinary email where a secure upload option is available. Secure upload links may be time-limited, password or PIN protected, and restricted to upload-only access. Accepted documents may be stored in approved controlled document repositories that use access controls, permission restrictions, audit/activity records, and encryption capabilities provided by the applicable business systems.

6. How We Share Information

National Unclaimed Property Recovery Service does not sell claimant or client records. We do not publish sensitive claim-support documents. We may disclose information only as reasonably necessary for authorized business, claim-support, verification, security, compliance, or legal purposes.

Information may be shared with:

• state agencies or unclaimed-property administrators when needed for authorized claim submission, verification, follow-up, or resolution;
• claimants, clients, authorized signers, or authorized representatives involved in the relevant matter;
• service providers that support hosting, email, secure upload, document storage, malware scanning, authentication, audit logging, business operations, or communication tools;
• legal, compliance, accounting, insurance, or security professionals when needed for review, defense, incident response, compliance, dispute support, or business operations;
• government, regulatory, law-enforcement, or legal authorities if required by law, subpoena, court order, agency request, or other lawful process;
• successor organizations in connection with a merger, acquisition, restructuring, transfer, or sale of substantially all relevant business assets, subject to appropriate confidentiality and legal requirements.

7. SMS Consent and Text Messages

Load Router, LLC, doing business as National Unclaimed Property Recovery Service and commonly referred to as NUPRS, may offer service-related text message reminders to clients who have chosen to work with us and have provided SMS consent as a separate optional step.

SMS messages are used for service-related purposes such as appointment reminders, document submission reminders, signature reminders, claim status reminders, requests for additional information, and other notifications regarding an active client matter. SMS messages are not used for unsolicited marketing or cold outreach.

When a client agrees to receive text message reminders, we may record the mobile telephone number, date and time consent was obtained, consent method, representative who obtained consent, message activity, and opt-out or help requests. Receiving text messages is optional, is requested separately, and is not required to receive our services.

Clients may opt out of text messages at any time by replying STOP. Clients may request assistance by replying HELP or by contacting us using the information in this Notice. Message and data rates may apply according to the client's wireless carrier plan.

Mobile telephone numbers and SMS consent records are used solely for requested service-related communications, compliance, auditability, and recordkeeping. SMS consent is not sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Additional details are available on our SMS Consent and Reminder Program page.

8. Security and Document Controls

National Unclaimed Property Recovery Service uses administrative, technical, and operational controls intended to protect information against unauthorized access, disclosure, alteration, or misuse. These controls may include role-based access, controlled document repositories, secure upload workflows, password or PIN protection, audit logs, malware scanning, system backups, limited internal access, and documented document-handling procedures.

No website, email system, upload system, cloud service, or electronic storage method can be guaranteed to be completely secure. If we identify a security incident involving information we maintain, we will review the matter and take appropriate containment, investigation, documentation, escalation, and notification steps based on the circumstances and applicable requirements.

9. Retention and Deletion

National Unclaimed Property Recovery Service retains information for as long as reasonably necessary for authorized claim-support activity, client communication, legal or compliance obligations, auditability, dispute support, operational continuity, recordkeeping, and business administration.

Claim-related records may be retained for a minimum required period and may be retained longer where needed for audit, dispute-support, compliance, tax, insurance, or operational reasons. Deletion requests may be reviewed and honored where appropriate, but some records may need to be retained when required or permitted by law, contract, agency requirements, security needs, legal holds, or business recordkeeping obligations.

10. Cookies, Analytics, and Website Data

Our website may use basic technical tools such as cookies, logs, analytics, or similar technologies to operate the site, maintain security, understand usage, improve performance, and support communications. Secure upload pages may record technical and security information, such as IP address, browser details, upload activity, date/time stamps, and related audit information.

You may be able to control cookies through your browser settings. Disabling cookies or similar technologies may affect website or secure upload functionality.

11. Your Choices and Requests

You may contact us to request that we update, correct, review, or delete certain information associated with you or your organization. We will review requests based on the nature of the information, the purpose for which it is maintained, applicable requirements, identity or authority verification, and any legal, security, recordkeeping, or agency-related limitations.

If you are acting for a company, estate, claimant, or other person, we may request information sufficient to confirm your authority before disclosing or changing records.

12. Third-Party Sites and Services

Our website, communications, or documents may refer to third-party websites, state agency websites, cloud services, payment or document tools, email systems, or external records. Third-party services are governed by their own privacy notices, security practices, and terms. National Unclaimed Property Recovery Service and Load Router, LLC are not responsible for the privacy or security practices of third-party websites or services that we do not control.

13. Children's Privacy

Our services are intended for adults, businesses, estates, authorized representatives, and organizational contacts. We do not knowingly collect information from children for marketing or general website purposes. If we learn that information from a child has been provided outside a legitimate claim-support, estate, legal, or authorized representative context, we will review and address the matter appropriately.

14. Changes to this Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, services, systems, legal requirements, or business operations. The updated version will be identified by the “Last Updated” date shown at the top of this Notice.

15. Contact Us

Questions or requests regarding this Privacy Notice may be directed to National Unclaimed Property Recovery Service, commonly referred to as NUPRS, using the contact information below.