SMS Consent and Reminder Program

Business Identity

Load Router LLC operates under the DBA National Unclaimed Property Recovery Service. The business commonly uses NUPRS as a short brand name for National Unclaimed Property Recovery Service.

Depending on the communication, clients may interact with representatives using the legal business name Load Router LLC, the DBA National Unclaimed Property Recovery Service, or the short brand NUPRS. These names refer to the same business.

Purpose of SMS Messages

Text messages are used only to assist existing clients with services they have requested.

Examples include:

• appointment reminders;
• document submission reminders;
• signature reminders;
• claim status reminders;
• requests for additional information;
• other service-related notifications regarding an active client matter.

SMS messages are not used for unsolicited marketing or cold outreach.

How Clients Become Eligible

Clients are initially contacted through methods such as postal mail, email, or telephone. Text messaging is not used as the initial contact method.

Only after an individual or business chooses to work with Load Router LLC, doing business as National Unclaimed Property Recovery Service, may SMS reminders be offered as a separate optional step. Clients may receive services even if they decline SMS reminders.

How Consent Is Obtained

Consent is obtained directly from the client as a separate optional step. A representative requests the client's mobile number and asks whether the client would like to receive occasional service-related reminder text messages.

SMS reminders are enabled only after the client clearly agrees.

Verbal Consent Script

A representative uses the following verbal consent script before enabling SMS reminders:

Load Router LLC, doing business as National Unclaimed Property Recovery Service, also known as NUPRS, can send occasional text-message reminders regarding your claim or requested services. These messages may include reminders about appointments, requested documents, signatures, deadlines, claim status, or other service-related notifications. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving text messages or HELP for assistance. Receiving text messages is optional, is requested separately, and is not required in order to receive our services. Do you agree to receive these service-related text-message reminders?

If the client says yes, the representative records the consent details before enabling SMS reminders. If the client says no or does not clearly agree, SMS reminders are not enabled and the client may continue receiving services by phone, email, or mail.

Example verbal exchange:

Representative: Do you agree to receive occasional service-related text-message reminders from Load Router LLC DBA National Unclaimed Property Recovery Service, also known as NUPRS? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Text messages are optional and not required for service.

Client: Yes, I agree.

Representative: Thank you. I will record your consent for service-related text reminders. You can reply STOP at any time to opt out.

After verbal consent is recorded, the client may receive an enrollment confirmation text substantially similar to:

NUPRS: You are enrolled to receive occasional service-related text reminders from Load Router LLC DBA National Unclaimed Property Recovery Service. Msg frequency varies. Msg/data rates may apply. Reply STOP to opt out or HELP for help.

Consent Records

When a client agrees, Load Router LLC, doing business as National Unclaimed Property Recovery Service, records:

• mobile telephone number;
• date and time consent was obtained;
• method of consent, such as verbal consent;
• representative who obtained the consent.

If consent is not provided, no reminder text messages are sent.

Message Frequency

Message frequency varies based on the client's active services. Many clients receive only a small number of reminder messages during the course of their engagement.

Opt-Out

Clients may stop receiving text messages at any time by replying:

STOP

Upon receipt of a STOP request, no additional reminder messages will be sent unless the client later provides new consent.

Help

Clients may reply:

HELP

Clients may also contact Load Router LLC, doing business as National Unclaimed Property Recovery Service, using the contact information available on this website for assistance regarding text messages.

Message and Data Rates

Message and data rates may apply according to the client's wireless carrier plan.

Privacy

Mobile telephone numbers collected for SMS reminders are used solely for providing requested service-related communications.

SMS consent is not sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Types of Messages

Examples of service-related reminder messages include:

• "NUPRS Reminder: Please upload the requested supporting documents for your claim."
• "NUPRS Reminder: Your scheduled appointment is tomorrow at 2:00 PM."
• "NUPRS Reminder: Please review and sign the document we sent to you."
• "NUPRS Reminder: We are awaiting your response to continue processing your claim."

Contact

Questions regarding SMS reminders may be directed to National Unclaimed Property Recovery Service, commonly referred to as NUPRS, using the contact information below.